Refund and Returns Policy

Overview

Our refund and returns policy remain effective for a 14-day period. Items must be returned within this timeframe. Regrettably, if it has been more than 14 days since your purchase, a complete refund or exchange cannot be provided.

For a return to be eligible, the item must be unused and in its original packaging. Sale items or personalised items are not eligible for returns unless they are deemed faulty.

Refunds

Upon receipt and inspection of your return, an email will be sent to notify you of the received item. We will also inform you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a specific number of days.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account. Contact your credit card company as there might be a delay in the posting of the refund. Also, contact your bank, as refund processing times vary. If you’ve completed these steps and still haven’t received your refund, please contact us at info@neutrumbear.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange for the same item, please email us at info@neutrumbear.com.

Shipping returns

You are responsible for covering the shipping expenses when returning your item. Please note that shipping costs are generally non-refundable, except in cases where the item is faulty or incorrect due to our error. If a refund is granted, the return shipping charges will be subtracted from your refund amount. The duration for exchanged products to reach you may vary based on your location. To ensure a smooth return process, we suggest using a trackable shipping method when sending back goods.

Need help?

If you have questions related to refunds and returns, contact us at info@neutrumbear.com