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Role: Order Processing Assistant
Contract type: Part-time
Hours: 12 hours per week & overtime
The Order Processing Assistant plays a crucial role in ensuring the efficient and accurate processing of customer orders. This position requires a strong attention to detail, excellent time management skills, and effective communication abilities. The ideal candidate will possess a customer-centric mindset, a willingness to learn, and a proactive approach to problem-solving.
Core Skill Set:
1. Attention to Detail:
Accurately and meticulously pack customer orders to meet quality standards.
Conduct thorough checks to ensure correct products and quantities are included in each order.
2. Time Management:
Prioritize tasks efficiently to meet order processing deadlines.
Adapt to fast-paced environments while maintaining quality and accuracy.
3. Communication Skills:
Collaborate with team members to coordinate order fulfilment processes.
Clearly communicate any discrepancies or issues related to orders.
4. Customer Focus:
Strive to exceed customer expectations by ensuring orders are accurately and timely delivered.
Address customer inquiries or concerns in a professional and courteous manner.
5. Willingness to Learn:
Embrace opportunities for skill development and cross-training in various aspects of operations.
Advantageous Skills (Not Necessary):
1. Social Media Photos/Content Creation:
Assist in creating engaging visual content for social media platforms, potentially contributing to marketing efforts.
This role may involve occasional collaboration with the marketing team to create visual content for social media platforms. While experience in this area is advantageous, it is not a mandatory requirement for the role.
The Operations Assistant will work closely with other team members to ensure smooth operations and may be required to adapt to changing priorities as needed.
Note: This job description is intended to provide a general overview of the position. Specific duties and responsibilities may vary based on the needs of the company.
Pay & Hours:
£10.60 per hour
12 hours per week (Weekdays)